illy Warranty Policy


Warranty Policy for illy Coffee Machines in Thailand

Effective Date: 10th Aug 2023

This Warranty Policy (“Policy”) applies to all Illy coffee machines (“Machine”) purchased from F&B Services Co.,Ltd. within Thailand. The warranty coverage provided by F&B Services Co.,Ltd. Warranty covers for coffee machines two (2) years from the date of purchase (“Warranty Period”).

1. Warranty Coverage 
F&B Services Co.,Ltd. warrants that the Machine sold shall be free from defects in materials and workmanship during the Warranty Period. The warranty covers repairs and replacements of faulty components and labour costs necessary to rectify any defects that occur under normal usage conditions.

This warranty is only applicable to coffee Machines sold in this ecommerce website by F&B Services Co.,Ltd., machines purchased in Thailand from other sources /retail shops or distributors are covered by their own warranty policy that could be different from the one applied from direct purchase from this official e-commerce website.This Warranty Policy is subject to change without prior notice. For any questions or warranty inquiries, please contact  [email protected]  

2. Exclusions
This warranty does not cover damages or defects arising from:
– Misuse, abuse, or improper handling of the Machine.
– Use of the Machine for commercial purposes.
– Unauthorized modifications or repairs.
– Failure to follow the operating and maintenance instructions provided by the manufacturer.
– Accidental damages, acts of nature, or any other external causes beyond the control of F&B Services Co.,Ltd..

3. Warranty Claim Procedure
To make a warranty claim, the original purchaser must notify F&B Services Co.,Ltd. within the Warranty Period. The purchaser should provide the following information:
– Proof of purchase (receipt or invoice).
– Model and serial number of the Machine.
– Detailed description of the defect or issue.

F&B Services Co.,Ltd. will review the warranty claim and, at their discretion, may request the purchaser to return the defective Machine to an authorized service centre for inspection and repair.

4. Warranty Resolution
If the defect is covered under this warranty, F&B Services Co.,Ltd. will, at their discretion:
– Repair the Machine using new or refurbished parts.
– Replace the Machine with a new or refurbished unit of equal or similar functionality.
– Refund the original purchase price of the Machine.

5. Limitations and Disclaimers
This warranty is non-transferable and only applicable to the original purchaser.

F&B Services Co.,Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Machine, including but not limited to loss of profits or revenue.

This warranty is only applicable to Machine sold by F&B Services Co.,Ltd., the authorised distributor for illy caffè S.p.A., machines purchased from other resellers or distributors are not covered by this warranty.

Please retain your original proof of purchase, as it will be required when making a warranty claim.

This Warranty Policy is subject to change without prior notice. For any questions or warranty inquiries, please contact F&B Services Co.,Ltd. directly.